Shipping

WHAT ARE YOUR SHIPPING TIMEFRAMES?

We endeavour to process orders within 1 business day of receiving them, with all orders dispatched three times throughout the week: Mondays, Tuesdays and Fridays. Orders are sent on an Express Overnight courier (1-3 days). 

Shipping is $5 or FREE for orders of 4 or more products. 

DO YOU SHIP INTERNATIONALLY?

Currently, we don't ship internationally from our online shop.

We ship New Zealand-wide for a flat-rate of $5, or FREE for orders of 4 or more products. 

WHAT'S YOUR RETURNS POLICY?

We are unable to accept returns on our products. However, if you feel like there is something wrong with the product you purchased, or if the product was damaged in transit, please contact us and we will replace it. 

WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG ORDER OR MY ORDER IS MISSING?

If you have any concerns about your order's whereabouts or the contents of your order, please get in touch! Email sales@fogdog.co.nz or give us a call on +64 07 220 99 90.